Contact us
A real person reads every message. Most replies go out within 2 working days.
Before you write
Many questions already have a quick answer:
- Link shows an error? Check the TeraBox link error library first. It explains every message and what fixes it.
- Video plays but stutters? See why TeraBox buffers and how to fix it.
- Download stops halfway? Read downloading TeraBox videos without login.
- On iPhone? The iPhone and iPad guide covers Safari, Files and Photos.
Send us a message
If a link failed, paste the link and the exact error you saw. It helps us find the problem much faster. Copyright holders, please choose "Copyright / DMCA" and include the details listed on our DMCA page.
What we can and cannot help with
We can help with the player, downloads, errors on our site and copyright notices. We cannot recover deleted TeraBox files, unlock password protected shares, reset your TeraBox account or change anything inside TeraBox itself, because we are an independent tool and have no access to TeraBox accounts.